FAQ
Most of our guests questions can be answered bellow. If you need any further assistance, just message us!
Do you have soaps, sanitizers and Covid prevention measures in place? Yes. We have hand washing stations, an exterior, mandatory wash washing station entering policy as well as hands free temperature tests and increased surface washing. We follow the protocols in place to ensure your safety as well as ours. We were Panama’s cleanest hostal before Covid-19, and we will continue to keep high cleaning standards moving forward.
Are you family friendly? Yes
Do you offer free cancellation? Yes, as per Armonias policy, and/or your booking site such as Booking, Hostelworld, etc
Can you help arrange transport from the airport? Yes, email us in advance or call us and we will be happy to assist you with safe reliable transport.
Can I use my own sleeping bag? For sanitary reasons, no you may not
Do you have a restaurant? Yes, El Hacha Axes, Eatery and Arts
Do you offer tours? Yes, we have partnerships with local tour companies to offer full service travel agents expert advice!
Do you have a kitchen? Yes
Do you have hot showers? Yes, in the private suites
Is the pool warm? Yes
Does the Hostal have a place to purchase drinks? Yes
Do you have laundry services? Yes
Do you have a small place to purchase items forgotten or needed in an emergency? Yes
Can I cancel my booking? Yes
Can I come in late in the evening or early morning? Yes, with advanced notice (charges may apply)
Do you fumigate as per the standards in Panama? Yes, and we also use natural deterrent in the home
Is there any public transport nearby? Yes, and we rent metrocards
Is the Hostal close to supermarkets and grocery stores? Yes
Can I buy a SIM card at the hostel? No
Can I post a review? Please do – either on Google, TripAdvisor or with your favorite booking portal
Can I bring my pet to the Hostal? No. Lily is the only pet at the hostal
Can I book longer if I decide I want to stay longer at the Hostal? Yes, room availability dependent, and in compliance with our booking policy
Can I ask for a second blanket if I am cold in the evening? Yes- ask at the reception deposit may be required
Do you have Air-conditioning units in the rooms? Yes
Do you have fans and ventilation in the dorms? Yes
Do I need to bring a lock for storage? You can rent, or purchase one here
Do I need to bring a pillow? No. We provide pillows and sheets
Do I need to bring toilet paper? No. We supply toilet paper
Do you supply soap and shampoo and conditioner for the showers? No, but we do sell supplies at the main reception.
Do you supply towels? In the private suites and cabins, yes. You may also rent a towel
Do you have a security system in place? Yes
Do you have locks for the doors? Yes
Is the Hostal locked at night? Yes, and we have no less than 4 staff on site
Are there phones in the rooms? No
Do you have lockers for private storage? Yes
What time is check in? Between 3pm & 7pm for regular check in
What time is check out? 12pm. **Check outs after 1pm will be charged for a second night**
Is the area safe? Yes
Is there shopping near by? Yes